1. Introduction

1.1 ViewBots respects your privacy and is committed to protecting your personal data. This privacy policy aims to give you information on how ViewBots collects and processes your personal data through your use of the website www.viewbots.com (Website), including any data you may provide through this Website when you sign up and register to use our services, or purchase a product or service from us.

1.2 This Website is not intended for children and we do not knowingly collect data relating to children.

1.3 ViewBots is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

1.4 If you have any questions about this privacy policy or our privacy practices, please contact us by clicking on the chat button located in the bottom right corner of the Website support page.

2. Changes to the privacy policy and your duty to inform us of changes

2.1 We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

3. Third-party links

3.1 This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

4. The data we collect about you

4.1 “Personal data”, or “personal information”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

4.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier;
• Contact Data includes billing address, email address and telephone numbers;
• Financial Data includes bank account and payment card details;
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us;
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website;
• Profile Data includes your login and password, and purchases or orders made by you; and
• Usage Data includes information about how you use our Website, products and services.

4.3 We do not collect any “Special Category” of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

5. If you fail to provide personal data

5.1 Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

6. How is your personal data collected?

6.1 We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact, Financial, Transactional and Profile Data by filling in forms or by corresponding with us. This includes personal data you provide when you purchase our services, create an account on our Website, give us feedback or contact us;
• Automated technologies or interactions. As you interact with our Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies; and
• Third parties or publicly available sources. We may receive Usage Data about you from various third parties including analytics providers such as Google.

7. How we use your personal data

7.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: (a) where we need to perform the contract we are about to enter into or have entered into with you, (b) where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and (c) where we need to comply with a legal obligation.

7.2 Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

8. Purposes for which we will use your personal data

8.1 We will use your personal data in the following ways: (a) to register you as a new customer, (b) to process and deliver your order including (i) to manage payments, fees and charges, and (ii) to collect and recover money owed to us, (c) to manage our relationship with you which will include notifying you about changes to our terms or privacy policy and providing service level support, (d) to administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); and (e) to use data analytics to improve our Website, products/services, marketing, customer relationships and experiences.

9. Cookies

9.1 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

10. Change of purpose

10.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

10.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

10.3 Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

11. Disclosure of your personal data

11.1 We may share your personal data with (a) service providers who provide IT and system administration services, (b) professional advisers including lawyers, auditors and insurers who provide services to us, (c) HM Revenue & Customs, regulators and other authorities, and (d) third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

11.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

12. International transfers

12.1 Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by using specific contracts which give personal data the same protection it has in Europe.

13. Data security

13.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

13.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

14. Data retention

14.1 We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

14.2 To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

14.3In some circumstances you can ask us to delete your data (see “Your legal rights” below for further information).

14.4 In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

15. Your legal rights

15.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include the right to (a) request access to your personal data, (b) request correction of your personal data, (c) request erasure of your personal data, (d) object to processing of your personal data, (e) request restriction of processing your personal data, (f) request transfer of your personal data, and (g) withdraw consent.

15.2 If you wish to exercise any of the rights set out above, please contact us.

15.3 You will not normally have to pay a fee to access your personal data (or to exercise any of the other rights).

15.4 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

16. Information Commissioner's Office (ICO)

16.1 The ICO is the UK's independent body set up to uphold information rights. You have the right to make a complaint at any time to the ICO, however we would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

16.2 If you remain unhappy about the way in which your information has been handled, you are able to contact the ICO at www.ico.org.uk/concerns.